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Site identity, navigation, etc.
Navigation and related functionality and content
Work organization
Office and Tasks management
Use an efficient task management system
Manage an inventory of assets efficiently
Identify specific hardware suitable for a given task
Use artificial intelligence responsibly
Write good prompts for effective use of AI Chatbots
Education
Academic
Attend IT Connect conference and webinars
Power Management
Power systems management - basic
Understand what a UPS is
Size a UPS according to power needs
Understand basic principles of solar systems
Hardware
Hardware support
Know computer internal components
Understand BIOS and can change BIOS settings
Identify if an issue is hardware or software
Interpersonal Skills
Soft Skills
Be sensitive to cultural differences
Conduct workshops
Have sufficient fluency in the country’s working language
Have a good understanding of technical English
Networks
Internet management - basic
Check Internet bandwidth
Assess Internet connectivity in the village
Know the various internet connection technology-types in areas where they work
Network knowledge - basic
Understand IP address classes
Understand IP addresses
Understand Ethernet, limitations and cables
Know what typical wired network devices are and how to connect them
Diagnose and troubleshoot basic network issues
Set up a small office WiFi network
Information Security
Security - basic
Install Windows updates, Software updates, and manufacturer updates
Use strong and unique passwords
Choose and use a good password manager
Protect sensitive information by setting up 2SV
Explain the risk of phishing and how to avoid it
Use a good Antivirus and Firewall and check they are enabled on devices
Use anti-spyware software to check a system
Understand what 321 Backup Strategy is and develop a good strategy for the entity
Use backup encryption
Set up CrashPlan or another cloud backup solution
Recover user’s files using backups
Protect sensitive information by setting up system encryption
Know about Windows EFS encryption
Use a policy to automatically lock a device after a period of inactivity
Systems
Linux support - basic
Use basic Linux commands
Cloud computing
Create-manage a Google account
Help users with Google Workspace issues
Explain to users the difference between Drive and shared Drive
Explain to users how to use Calendar
Show end users the purpose of Google Groups and how to access Groups
Show the purpose of Google Drive for offline use, and teach end users
E-mail protocols - client configuration - troubleshooting Communication
Understand and can advise about email protocols SMTP. POP. IMAP
Create Thunderbird-Outlook profile and solve issues
Provide email support
Handle communications tools effectively (i.e. Teams, Zoom, WhatsApp, Signal)
Client OS maintenance
Know basic tools (CMD, MMC)
Manage local accounts and profiles
Set up printers, and know the types of drivers
Manage the Windows registry
Set up local Windows GPOs
Use remote desktop
Create and use a virtual machine for testing
Perform monthly computer maintenance
Computer and system installation
Troubleshoot operating system installation issues
Set up a new computer with appropriate software to the role
Manage disk, partitions, and volumes
Know what to check before doing a system change or upgrade
Test a new piece of hardware or software
Training - Support
Help Desk - Customer Support
Provide general office productivity software support
Troubleshoot basic software-hardware issues
Patiently support end-users
Help customers with printers-scanners requests
Provide general Language Software support
Provide mobile phones-tablet support
Train users on basic skills
Develop resources for end users
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Action
2025-03-03 15:41
Help customers with printers-scanners...
Renamed
admin
2025-03-03 15:32
Provide general office productivity s...
Created
admin
2025-03-03 15:32
Provide general office productivity s...
Renamed
admin
2025-03-03 15:28
Troubleshoot basic software-hardware ...
Created
admin
2025-03-03 15:28
Troubleshoot basic software-hardware ...
Renamed
admin
2025-03-03 12:58
Patiently support end-users
Updated
admin
2025-03-03 12:56
Patiently support end-users
Created
admin
2025-03-03 12:56
Patiently support end-users
Renamed
admin
2024-10-09 14:29
Assess Internet connectivity in the v...
Updated
admin
2024-10-09 14:28
Know the various internet connection ...
Created
admin
2024-10-09 14:28
Know the various internet connection ...
Renamed
admin
2024-10-09 14:05
Assess Internet connectivity in the v...
Created
admin
2024-10-09 14:05
Assess Internet connectivity in the v...
Renamed
admin
2024-10-09 13:44
Check Internet bandwidth
Created
admin
2024-10-09 13:44
Check Internet bandwidth
Renamed
admin
2024-10-09 12:28
Manage the Windows registry
Updated
admin
2024-10-09 12:27
Manage the Windows registry
Updated
admin
2024-10-09 12:25
Know basic tools (CMD, MMC)
Updated
admin
2024-10-09 12:21
Identify specific hardware suitable f...
Updated
admin
2024-10-09 12:21
Manage an inventory of assets efficie...
Updated
admin
2024-10-09 12:20
Know basic tools (CMD, MMC)
Updated
admin
2024-10-09 12:16
Understand BIOS and can change BIOS s...
Updated
admin
2024-10-09 12:11
Perform monthly computer maintenance
Created
admin
2024-10-09 12:11
Perform monthly computer maintenance
Renamed
admin
2024-10-09 12:09
Create and use a virtual machine for ...
Created
admin
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