- Work organization
- Education
- Power Management
- Hardware
- Interpersonal Skills
- Networks
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Information Security
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Security - basic
- Install Windows updates, Software updates, and manufacturer updates
- Use strong and unique passwords
- Choose and use a good password manager
- Protect sensitive information by setting up 2SV
- Explain the risk of phishing and how to avoid it
- Use a good Antivirus and Firewall and check they are enabled on devices
- Use anti-spyware software to check a system
- Understand what 321 Backup Strategy is and develop a good strategy for the entity
- Use backup encryption
- Set up CrashPlan or another cloud backup solution
- Recover user’s files using backups
- Protect sensitive information by setting up system encryption
- Know about Windows EFS encryption
- Use a policy to automatically lock a device after a period of inactivity
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Security - basic
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Systems
- Linux support - basic
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Cloud computing
- Create-manage a Google account
- Help users with Google Workspace issues
- Explain to users the difference between Drive and shared Drive
- Explain to users how to use Calendar
- Show end users the purpose of Google Groups and how to access Groups
- Show the purpose of Google Drive for offline use, and teach end users
- E-mail protocols - client configuration - troubleshooting Communication
- Client OS maintenance
- Computer and system installation
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Training - Support
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Help Desk - Customer Support
- Provide general office productivity software support
- Troubleshoot basic software-hardware issues
- Patiently support end-users
- Help customers with printers-scanners requests
- Provide general Language Software support
- Provide mobile phones-tablet support
- Train users on basic skills
- Develop resources for end users
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Help Desk - Customer Support
- Domaines (supports par domaine) »
- Education »
- Academic »
- Attend IT Connect conference and webinars
DRAFT
Training is one of SIL Africa ICT Services' core missions.The training program has two components: 1. IT Connect Conferences (face-to-face) and 2. IT Connect Online (online webinars). Finally, there are other ways to stay connected with the community.
- IT Connect Conferences
We strive to organize a combined IT Connect Conference for French and English speakers in Kenya every other year. This face-to-face training is for IT Support Workers (Help Desk Techs and Network Admins) involved in supporting Bible Translation in Africa.
The goal is to help sustain ongoing reliable IT initiatives for Bible translation partners by providing information, training, and encouragement to the ITs, who support their organizations
The main activities in each IT Connect Conference are:
- IT Technical and leadership training for IT support staff, focusing on regular information technology concerns
- Information sharing from the international organizations
- Sharing of personal experiences and raising of issues to explore
- Feedback to leadership
- Spiritual refreshment
Each IT Connect is expected to last 7 to 8 days. You can find here relevant information about past sessions. All the training material is available here. This website should be updated with announcements for the next conferences.
The training uses adult learning principles based on the learning that LASTS principles.
- IT Connect Online
Since the pandemic, we developed online training and more recently online discussions to foster the IT community in Africa. IT Connect Online has been launched for both English and French Africa IT Specialist audiences. These monthly one-hour training are usually recorded. We used to have a youtube channel where you can still find old recordings. You can watch the past sessions here and future plans in the online training schedule.
- How to stay connected with the community
Besides IT Connect and IT Connect Online, it is advised for all technicians to subscribe to the
Finally there are two WhatsApp groups IT Connect French and English, that every IT technician should be part of. If not, please contact ICt Services.