- Work organization
- Education
- Power Management
- Hardware
- Interpersonal Skills
- Networks
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Information Security
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Security - basic
- Install Windows updates, Software updates, and manufacturer updates
- Use strong and unique passwords
- Choose and use a good password manager
- Protect sensitive information by setting up 2SV
- Explain the risk of phishing and how to avoid it
- Use a good Antivirus and Firewall and check they are enabled on devices
- Use anti-spyware software to check a system
- Understand what 321 Backup Strategy is and develop a good strategy for the entity
- Use backup encryption
- Set up CrashPlan or another cloud backup solution
- Recover user’s files using backups
- Protect sensitive information by setting up system encryption
- Know about Windows EFS encryption
- Use a policy to automatically lock a device after a period of inactivity
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Security - basic
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Systems
- Linux support - basic
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Cloud computing
- Create-manage a Google account
- Help users with Google Workspace issues
- Explain to users the difference between Drive and shared Drive
- Explain to users how to use Calendar
- Show end users the purpose of Google Groups and how to access Groups
- Show the purpose of Google Drive for offline use, and teach end users
- E-mail protocols - client configuration - troubleshooting Communication
- Client OS maintenance
- Computer and system installation
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Training - Support
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Help Desk - Customer Support
- Provide general office productivity software support
- Troubleshoot basic software-hardware issues
- Patiently support end-users
- Help customers with printers-scanners requests
- Provide general Language Software support
- Provide mobile phones-tablet support
- Train users on basic skills
- Develop resources for end users
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Help Desk - Customer Support
- Domaines (supports par domaine) »
- Hardware
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