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Site identity, navigation, etc.
Navigation and related functionality and content
Work organization
Office and Tasks management
Use an efficient task management system
Manage an asset inventory efficiently
Identify specific hardware suitable for a given task
Education
Academic
Attend IT Connect conference and webinars
Power Management
Power systems management - basic
Understand what a UPS is
Size a UPS according to power needs
Understand basic principles of solar systems
Hardware
Hardware support
Know computer internal components
Understand BIOS and can change BIOS settings
Identify if a hardware or software issue
Interpersonal Skills
Soft Skills
Sensitive to cultural differences
Conduct workshops
Be fluent in the country’s working language
Have a good technical English understanding
Networks
Internet management - basic
Checking Internet bandwidth
Assessing Internet connectivity in the village
Knowing the various internet connection technology - types in areas where you work
Network knowledge - basic
Understand IP address classes
Understand IP addresses
Understand Ethernet, limitations and cables
Know what typical wired network devices are and how to connect them
Diagnose and troubleshoot basic network issue
Set up a small office WiFi network
Information Security
Security - basic
Install Windows updates, Software updates, and manufacturer updates
Uses strong and unique passwords
Choose and use a good password manager
Protects sensitive information by setting up 2SV
Show purpose of Phishing risks
Use a good Antivirus and Firewall and check they are enabled on devices
Use an anti spyware to check a system
Understand what 321 Backup Strategy is and develop a good strategy for the entity
Use backup encryption
Set up CrashPlan or another cloud backup solution
Recover user’s files using backups
Protect sensitive information by setting up system encryption
Windows EFS encryption
Use a policy to automatically lock a device after a period of inactivity
Systems
Linux support - basic
Use basic Linux commands
Cloud computing
Create-manage a Google account
Help users with Google apps issues
Explain to users the difference between Drive and shared Drive
Explain to users how to use Calendar
Show end users purpose of Google Groups and how to access Groups
Show purpose of Google Drive for offline use and teach end users
E-mail protocols - client configuration - troubleshooting Communication
Understand and advise about email protocols SMTP. POP. IMAP
Create Thunderbird-Outlook profile and solve issues
Provide email support
Handle communications tools effectively (i.e. Skype, Zoom, WhatsApp)
Client OS maintenance
Knoweldge of basic tools (CMD, MMC)
Managing local accounts and profiles
Knowing how to set up printers and the types of drivers
Managing the Windows registry
Setting up local Windows GPOs
Using remote desktop
Creating and using a virtual machine for testing
Performing monthly computer maintenance
Computer and system installation
Troubleshooting operating system installation issues
Setting up a new computer with appropriate software to the role
Managing disk, partitions, and volumes
Understanding what to check before doing a system change or upgrade
Testing a new piece of hardware or software
Training - Support
Help Desk - Customer Support
Offer general Office productivity software support
Troubleshoot basic software-hardware issues
Patiently supports end-users
Help customers with printers-scanners requests
Offer general Language Software support
Provide mobile phones-tablet support
Train users on basic skills
Develop resources for end users
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